CODGuard

Address correction

Fix an undeliverable address before the courier finds it.

When fulfilment spots a bad shipping address, they can request a correction from the Shopify order screen using the Update address admin action.

The flow

  1. Staff trigger the request on the order.
  2. CODGuard sends the customer a WhatsApp message containing a single-use link.
  3. The customer opens a hosted form at /ac/:token and submits the corrected address.
  4. The corrected address syncs back to the Shopify order.

The request has a status lifecycle you can poll, and staff can see whether the customer has responded without leaving the order.

Notes

  • The WhatsApp message uses template order_address_update_2 with the customer name, store name and order number as parameters.
  • These messages bill at your plan's address-update rate, like any other message.
  • The token is single-use and expires. The customer never needs an account.

When to use it

Before dispatch, always — a corrected address costs one message. After dispatch it is worth attempting anyway; many couriers accept an address update while a parcel is in transit, and the message is far cheaper than the return leg.

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